![]() Whether you need an ACE ticket or a standard ticket, follow these steps: 1. Mark your work area in whiteĭelineate your dig site in white paint, flags, stakes, whiskers, or chalk. Visit to submit your ticket online, or dial 811 available 24 hours a day, 7 days a week (including holidays). If you are requesting an ACE ticket, just let us know over the phone, or select the appropriate option when submitting your ticket online. Utility owners have at least two working days, not including the day of notification, to respond to your ticket by marking the site, providing information on the location of their facilities underground, or giving an ‘all clear’ if there are no facilities in the dig area. Confirm all members have respondedĮxcavators must confirm that ALL utility members on the ticket have responded before excavation can begin, even if the start date and time has passed (submitting a ‘No Response’ to the ticket will send another notification to the utility owner. Call us at 811 or log into your E-Ticket account to submit a No Response on your ticket). ![]() ![]() Dig safely and respect the marksĮxcavators are required to use hand tools only within 24 inches on either side of the underground line and are responsible for the safety and protection of any facilities while they are exposed.ĪCE tickets are ONLY available to farmers and flood control facilities where the excavation is part of “normal business activities.” A flood control facility is defined in Title 19 of the California Code of Regulations as “an engineered basin operated by a state or local agency, used for the temporary slowing and storing of storm water runoff and for which regular removal of debris is required."įor areas of continual excavation that include or are within 10 feet of a high priority subsurface installation, an onsite meeting between a representative of the excavator and the operator of the high priority subsurface installation is required, and must be facilitated by using an Area of Continual Excavation Agreement (form below).Īn onsite meeting must take place at a mutually agreed upon date and time on the property where the high priority subsurface installation is present.
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